External tracking websites may not show updates until the package arrives in your destination country. For the most accurate and up-to-date tracking information throughout the package's entire journey, please use our Track Your Order page by entering your tracking number. Our system provides more precise updates.

After placing an order, you have a 24-hour window to request a cancellation. Once this period has passed, it takes up to 5 days to produce your HeartBricks set, followed by another 1 - 2 days to prepare your order for shipment.

If your tracking number only shows "Label Created," try entering it on our website's Track Your Order page for a more detailed update on its status. If no additional information appears, this typically means the tracking will update once the package arrives in your home country, which may take a few days after its departure.

We use last-mile tracking numbers for all orders. This means your package will be tracked through the international courier until it enters the local courier system in your country. Once it’s in the local system, tracking updates will be reflected there.

If it's been over 5 days and you're still not seeing updates, please feel free to reach out to us for assistance!

Yes, you can add pets to your HeartBricks! Simply upload your image as usual and count each pet as one person. For example, if your photo includes 1 pet and 1 person, select a total of 2 people.

We recommend using high-quality, well-lit photos that clearly show your full body. This helps our team ensure your set is crafted with exceptional attention to detail.